Xampp error 500 prestashop installation

[xax8910]

Hello,

Hope you are doing fine I have a problem installing the last version of Prestashop in localhost in a Mac Book pro. I didn´t have any problem with Windows but now I´m totally stucked and don´t know why. I have installed Xampp, created the database with phpmyadmin and activate the control panel: http://oi68.tinypic.com/2h81vfc.jpg

Then I have downloaded the last version of Prestahop. I have copied the folder inside xampp´s folder htdocs. The route will be the following one: xampp/htdocs/prestashop/install. However, when I tried to install prestashop I´m getting this error: http://oi65.tinypic.com/33krvnp.jpg

I don´t think that there´s a problem with routes. I have tried to download other programmes in localhost in the same laptop and I´m getting the same error Any idea?

Thanks a lot for your help and support

Looking forward to heraing from you soon

[Altrea]

Hi,

Please take a look into your Apache error.log and php_error_log.
Error 500 cannot be debugged without any additional log information.

best wishes,
Altrea

[Nobbie]

The route will be the following one: xampp/htdocs/prestashop/install

That looks very strange, please provide the full(!) pathname to us. I do not have an OSX installation here, but as far as i remember, there is no xampp/htdocs folder in a standard Xampp environment. Instead there is something like xamppfiles/htdocs or similar.

[xax8910]

Hi Altrea and Nobbie,
Thank you very much for your help 

@Altrea
I´m attaching you the error.log from Apache and php_error_log (they are from today, same error)
Error.log
[Wed Nov 25 08:23:56.038107 2015] [ssl:warn] [pid 535] AH01906: www.example.com:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Wed Nov 25 08:23:56.061909 2015] [ssl:warn] [pid 535] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name
[Wed Nov 25 08:23:56.062941 2015] [suexec:notice] [pid 535] AH01232: suEXEC mechanism enabled (wrapper: /Applications/XAMPP/xamppfiles/bin/suexec)
[Wed Nov 25 08:23:57.002213 2015] [ssl:warn] [pid 536] AH01906: www.example.com:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Wed Nov 25 08:23:57.002359 2015] [ssl:warn] [pid 536] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name
[Wed Nov 25 08:23:57.002681 2015] [lbmethod_heartbeat:notice] [pid 536] AH02282: No slotmem from mod_heartmonitor
[Wed Nov 25 08:23:57.002721 2015] [auth_digest:notice] [pid 536] AH01757: generating secret for digest authentication ...
[Wed Nov 25 08:23:57.290780 2015] [mpm_prefork:notice] [pid 536] AH00163: Apache/2.4.17 (Unix) OpenSSL/1.0.1p PHP/5.6.14 mod_perl/2.0.8-dev Perl/v5.16.3 configured -- resuming normal operations
[Wed Nov 25 08:23:57.290841 2015] [core:notice] [pid 536] AH00094: Command line: '/Applications/XAMPP/xamppfiles/bin/httpd -E /Applications/XAMPP/xamppfiles/logs/error_log -D SSL -D PHP'
[Wed Nov 25 08:25:39.817413 2015] [mpm_prefork:notice] [pid 536] AH00169: caught SIGTERM, shutting down
[Wed Nov 25 14:59:34.092408 2015] [ssl:warn] [pid 918] AH01906: www.example.com:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Wed Nov 25 14:59:34.097288 2015] [ssl:warn] [pid 918] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name
[Wed Nov 25 14:59:34.098734 2015] [suexec:notice] [pid 918] AH01232: suEXEC mechanism enabled (wrapper: /Applications/XAMPP/xamppfiles/bin/suexec)
[Wed Nov 25 14:59:35.002280 2015] [ssl:warn] [pid 919] AH01906: www.example.com:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Wed Nov 25 14:59:35.002432 2015] [ssl:warn] [pid 919] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name
[Wed Nov 25 14:59:35.002764 2015] [lbmethod_heartbeat:notice] [pid 919] AH02282: No slotmem from mod_heartmonitor
[Wed Nov 25 14:59:35.002804 2015] [auth_digest:notice] [pid 919] AH01757: generating secret for digest authentication ...
[Wed Nov 25 14:59:35.354587 2015] [mpm_prefork:notice] [pid 919] AH00163: Apache/2.4.17 (Unix) OpenSSL/1.0.1p PHP/5.6.14 mod_perl/2.0.8-dev Perl/v5.16.3 configured -- resuming normal operations
[Wed Nov 25 14:59:35.354671 2015] [core:notice] [pid 919] AH00094: Command line: '/Applications/XAMPP/xamppfiles/bin/httpd -E /Applications/XAMPP/xamppfiles/logs/error_log -D SSL -D PHP'
[Wed Nov 25 15:02:37.065700 2015] [mpm_prefork:notice] [pid 919] AH00169: caught SIGTERM, shutting down

Php_error_log
[25-Nov-2015 08:24:28 Europe/Berlin] PHP Fatal error: Class 'Tools' not found in /Applications/XAMPP/xamppfiles/htdocs/prestashop/classes/PrestaShopAutoload.php on line 168
[25-Nov-2015 08:24:34 Europe/Berlin] PHP Fatal error: Class 'Tools' not found in /Applications/XAMPP/xamppfiles/htdocs/prestashop/classes/PrestaShopAutoload.php on line 168
[25-Nov-2015 15:02:26 Europe/Berlin] PHP Fatal error: Class 'Tools' not found in /Applications/XAMPP/xamppfiles/htdocs/prestashop/classes/PrestaShopAutoload.php on line 168

@Nobbie
Maybe I´m wrong but htdocs is in both sides: xampp>htdocs and xampp/xamppfiles/htdos. I have recorded a video to check if the problem is here. Take a look but Prestashop folders is in both sides 

https://www.youtube.com/watch?v=4piCf15ZssY

Hope you could help

Thanks a lot

[Nobbie]

Php_error_log
[25-Nov-2015 08:24:28 Europe/Berlin] PHP Fatal error: Class 'Tools' not found in /Applications/XAMPP/xamppfiles/htdocs/prestashop/classes/PrestaShopAutoload.php on line 168

Thats it!

Proceed to a Prestashop Forum and show that error message. There is something missing.

P.S.: The two different htdocs folders are looking very very suspicous. I think, you mixed up something and/or put some wrong information into an unpacker or installer. I still dont know the OSX version, but I dont think, that there is a xampp/htdocs folder in a "clean" Xampp Installation. In your video it looks, as if "htdocs" in "Xampp" is a symbolic link (an "Alias" on OSX)? I am pretty sure, that the error is a result of this strange configuration. Dont ask me about these folders - you must have created them.

[xax8910]

Thanks a lot Nobbie,

I have already sent the requesto to the forum. Anyway, anyone could help me with this? Sometimes it takes weeks to get a responde from them

I have tried to download the xampp version for mac again and same folders in same place so I think that´s how it´s installed in IOS right now. Yeah, htdos is the same folder in both sides but i think one is a shortcut and the other ones is in xamppfiles.

[Nobbie]

but i think one is a shortcut and the other ones is in xamppfiles.

Yes, that can be. But i dont know Prestashop and i dont know, what is going wrong there. Sorry, but this is not a Prestashop support forum.

Only to give you any support i can, i downloaded (german) Prestashop, copied the folder to htdocs/prestashop and finally entered http://localhost/prestashop/install in my browser - and it worked! I also stepped thru the installation procedure and created a dummy shop for electronics etc. - everything worked without any hassle.

[xax8910]

Hi again Nobbie

Thanks a lot for your help. I solved the problem installing an old version of Prestashop, the one that I installed in the Windows Os: 1.6.1.1. I was trying to do it with the last versions: 1.6.1.3 and 1.6.1.2, but it seems that there´s a problem with them. They were released during last month. I don´t know if this is the reason :/ Here is the link for previous versions in case someone has the same problem with the same version of Prestashop:

https://www.prestashop.com/en/developers-versions

Thanks!