[Q&A] Insufficient debug information - base information
Posted: 05. February 2014 06:16
What can you expect from this thread?
A helper is of the opinion, that you don't provide enough information you could have given to identify either your problem or the next steps of debugging. Because that happens way to often, this frequently given answer post here is created to give you detailed instructions, what you can do better to help us helping you.
Which information is needed?
XAMPP version
This should contain;
There are multiple ways to read out at least the version number:
operating system version
This should contain:
XAMPP installation path
Examples:
any configuration changes made since installation
Did you execute some script?
Or used the XAMPP security script?
Or changed anything in the config files?
full qualified issue report
This should contain three information
XAMPP control panel log
Either from the XAMPP control panel log window itself or from the \xampp\control-panel.log file
We need the entire log contents beginning with the line
Log file contents of the specific component
Mostly accessible with help of the Logs buttons in the control panel
Example:
Windows event log entries of the specific component
(only needed if running the component as windows service)
Updated information after changes
If you do any changes after providing us debug information the basic conditions will change. Maybe your general problem is not solved then but now the reasons for this can have changed. Already given information can now be different so check if they are and give us updated information so that we can reappraise the situation.
Any other by a helper requested information
Some issues require additional debug information to identify and solve it.
A helper is of the opinion, that you don't provide enough information you could have given to identify either your problem or the next steps of debugging. Because that happens way to often, this frequently given answer post here is created to give you detailed instructions, what you can do better to help us helping you.
Which information is needed?
XAMPP version
This should contain;
- version number (can be found in your \xampp\readme_en.txt file or at the orange XAMPP administration page)
- bundle version (full, portable, lite)
- install file type (.exe, .zip, .7z)
There are multiple ways to read out at least the version number:
- the full filename of the downloaded xampp installation file (e.g. xampp-win32-1.8.3-2-VC11.zip)
- the headline of the dashboard http://localhost/dashboard
- the first lines of the control panel log
- the \xampp\htdocs\xampp\.version file
- the \xampp\readme_en.txt or \xampp\readme_de.txt file
- derivated from the PHP version number
operating system version
This should contain:
- Major version (Windows 8.1 for example)
- edition (RT, Professional, Ultimate, Enterprise, Embedded, etc.)
- bit compilation (32bit/x86 or 64bit/x64)
- Service Pack level (e.g. SP1 - obsolet for Windows 10 versions)
XAMPP installation path
Examples:
- C:\xampp\
- J:\xampp\ (portable usb device)
- C:\Program Files (x86)\xampp\
- C:\Users\UVW XYZ\Desktop\xampp-win32-1.8.3-2-VC11\xampp\
- \\192.168.1.10\share\xampp\ (network share)
any configuration changes made since installation
Did you execute some script?
Or used the XAMPP security script?
Or changed anything in the config files?
full qualified issue report
This should contain three information
- actions (What exactly do you do)
- expected reactions (What do you expect should happen)
- received reactions (What really happens)
XAMPP control panel log
Either from the XAMPP control panel log window itself or from the \xampp\control-panel.log file
We need the entire log contents beginning with the line
[main] Initializing Control Panel
Log file contents of the specific component
Mostly accessible with help of the Logs buttons in the control panel
Example:
- \xampp\apache\logs\error.log
- \xampp\apache\logs\access.log
- \xampp\php\logs\php_error_log
- \xampp\mysql\data\mysql_error.log
Windows event log entries of the specific component
(only needed if running the component as windows service)
Updated information after changes
If you do any changes after providing us debug information the basic conditions will change. Maybe your general problem is not solved then but now the reasons for this can have changed. Already given information can now be different so check if they are and give us updated information so that we can reappraise the situation.
Any other by a helper requested information
Some issues require additional debug information to identify and solve it.