XAMPP installer stalls; can't start installation [SOLVED]

Problems with the Windows version of XAMPP, questions, comments, and anything related.

XAMPP installer stalls; can't start installation [SOLVED]

Postby Gorham » 14. April 2015 20:13

Hello and thanks for having this resource available.

Once upon a time, I did have an XAMPP installation on this machine but when I stopped doing web development, I removed it.

Now I'm starting anew and need a local testing ground. I have to assume there's some sort of vestige left behind because I simply can't the the installer to begin.

Here are my details:

XAMPP version
xampp-win32-5.6.3-0-VC11-installer.exe

operating system version
Windows 7 Professional Version 6.1 (Build 7601: Service Pack 1)

XAMPP installation path
H:\xampp\

Information
Actions: Clicked on .exe file
Expected reactions: I expected the installer to run
Received reactions: Busy icon spins but not other action; xampp-win32-5.6.3-0-VC11-installer.exe *32 shows in Processes
also ...\xampp (Not Responding) in Applications
After 2 hours, I tried to stop the stalled installer but am unable to.
Tried using End Task, Close Process and Close Process Tr4ee

Full error messages
No error messages; no action at all other than the spinning icon
I created a DMP file but can't find any way to read it and I don't want to
post it without knowing what's in it.

XAMPP control panel log
There is no cpanel or log.

I have to shut down the computer to get rid of the stalled installer. Sometimes even that doesn't work and I have to go in with the command prompt.
I am able to install both AMPPS and WAMP but I don't like them; they're not as much like my linux server. So I'm hoping to be able to get XAMPPS going.
Any help will be greatly appreciated.

-G.
Last edited by Gorham on 16. April 2015 13:33, edited 1 time in total.
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Re: XAMPP installer stalls; can't start installation

Postby Altrea » 14. April 2015 20:20

Hi,

This is a common issue with some security software (anti virus software, etc). In some cases deactivating it could solve this issue, in others just uninstalling it could solve it.
In nearly all cases using the .zip version instead of the installer is a good solution.

best wishes,
Altrea
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Re: XAMPP installer stalls; can't start installation

Postby Gorham » 15. April 2015 14:14

I'll try that. Thanks. If I can find the ZIP version. Actually, I guess my brain is a bit foggy this morning. I'm not finding a ZIP for the current version. I'm sure I'm missing the obvious but could you point the way please? Thanks.

-G.

Ah! Found it. Now I'll try your suggestion and report back.

Thanks.
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Re: XAMPP installer stalls; can't start installation

Postby Altrea » 15. April 2015 15:47

Good luck :)
We don't provide any support via personal channels like PM, email, Skype, TeamViewer!

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Re: XAMPP installer stalls; can't start installation

Postby Gorham » 15. April 2015 21:11

Well I got further but still no joy. I'm installing to a PC desktop.

I unpacked the full zip file fine. Its location for me is H:\XAMPP

I tried the setup_xampp.bat and it hung up.

On a whim, I opened the console using xampp-control.exe I got the panel and it showed both apache and mysql as having started. So I tried to access http://localhost and got an unable to connect error.

I looked in my system tray. The dogbone icon was there but there were red dots next to all services. I tried starting apache and mysql from there and they wouldn't open.
So I went back and tried the BAT file again.It still hung up. I closed the window and right now there's no dogbone icon in my systray.

Now I'm not sure how to step backwards and what to do when I get there.

Sorry. I thought I'd be reporting success this time.

-G.

Hmmm. I found what xampp thinks is the problem. Except that it's phantom.

Here's what the box says:

4:25:49 PM [Apache] Apache Service detected with wrong path
4:25:49 PM [Apache] Change XAMPP Apache and Control Panel settings or
4:25:49 PM [Apache] Uninstall/disable the other service manually first
4:25:49 PM [Apache] Found Path: "C:\Users\Noelle\Desktop\fpc choir directory\xampp\apache\bin\httpd.exe" -k runservice
4:25:49 PM [Apache] Expected Path: "h:\xampp\apache\bin\httpd.exe" -k runservice
4:25:49 PM [mysql] MySQL Service detected with wrong path
4:25:49 PM [mysql] Change XAMPP MySQL and Control Panel settings or
4:25:49 PM [mysql] Uninstall/disable the other service manually first
4:25:49 PM [mysql] Found Path: "C:\Users\Noelle\Desktop\fpc choir directory\xampp\mysql\bin\mysqld.exe" --defaults-file="c:\users\noelle\desktop\fpc choir directory\xampp\mysql\bin\my.ini" mysql
4:25:49 PM [mysql] Expected Path: h:\xampp\mysql\bin\mysqld.exe --defaults-file=h:\xampp\mysql\bin\my.ini mysql
4:25:49 PM [mysql] XAMPP MySQL is already running on port 3306
4:25:49 PM [main] Starting Check-Timer
4:25:49 PM [main] Control Panel Ready
4:26:21 PM [main] Executing "services.msc"
4:28:10 PM [main] Executing "h:\xampp\apache"

The incorrect path is to a former attempt. It's not there now. So I can't uninstall manually. It says I can change the settings but I don't know where or how to do that. I have a feeling that that would solve it all.

Sigh. As usual, thanks for the help.

-G.
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Re: XAMPP installer stalls; can't start installation

Postby Altrea » 15. April 2015 21:45

Try to stop the services and uninstall them:

  • Open a Windows command line (cmd) with elevated administration rights (rightclick -> run as Administrator)
  • stop the services
    Code: Select all
    sc stop Apache2.4

    Code: Select all
    sc stop mysql
  • unregister the services
    Code: Select all
    sc delete Apache2.4

    Code: Select all
    sc delete mysql
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Re: XAMPP installer stalls; can't start installation

Postby Gorham » 16. April 2015 13:32

You have been marvelous and I so appreciate your patience and willingness to help.

Thank you more than enough!

-G.
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Re: XAMPP installer stalls; can't start installation [SOLVED

Postby Altrea » 16. April 2015 17:42

You are welcome :D
Have fun with XAMPP and all that stuff 8)
We don't provide any support via personal channels like PM, email, Skype, TeamViewer!

It's like porn for programmers 8)
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