evow04 wrote:so i tried to install xampp, overwrite with otrs files and used start_xampp , browsing to localhost => it fails
it fails also in the other direction.
If I understand you correctly you are using the Windows Installer version of OTRS and trying to overwrite the XAMPP files with the OTRS files.
This will never work!!!
evow04 wrote:I can install it correctly on my own notebook
..but not if XAMPP is also installed on the notebook, correct?
I found this doing a Google for otrs xampp
:http://doc.otrs.org/1.3/en/html/install-win32.htmlStep-by-Step: The Manual Installation
It looks like this old version was built using XAMPP so the link may hold some installation clues for the newer versions.http://doc.otrs.org/2.3/en/html/x284.html
You need to have XAMPP installed and working by being able to go to http://localhost
and have the XAMPP Welcome Page served and all the demos in the left hand menu working.
You will also have to download and install the XAMPP Perl Addon 5.10.0-2.2.9 from SourceForge
Then you will need to download the perl packages OTRS::ITSM - read Download OTRS::ITSM 1.2
on the download page.
Then and only then can you add OTRS but not
using the Windows Installer version but by downloading the zip source file and unpacking to a folder in the htdocs of XAMPP - then following the documentation with regard to configuring Apache, MySQL (database) and lots more. You need to read the documentation in detail to get a handle on what you have to do, it's all there if you take the time to read it.
Read and use the Mailing lists where the community can help you better.http://doc.otrs.org/2.3/en/html/x2637.html
I really don't think that it is as simple as you might think to install, after reading the documentation and the info on the download page it is quite a complex script to install if you are not using the Installer but trying to have it work with an XAMPP type component system - you also need to understand how the XAMPP components are interlinked.
I hope this helps you to look into how you approach the installation using XAMPP and UTRS - there is not much else I can suggest...
...but I am going to download the zip file and have a go at installing it, when I have some spare time.